General:

Q.How do I change my username/password?
A. You can change your username or password by sending a fax to Palnet (02-240-3430) stating your name, telephone number, your old username and/or password, and the new username and/or password. Changing a username usually needs 24 hours to take effect.

Q.How can I save an image from a homepage?
A.First, go to the desired address, then place the mouse cursor over the image you want to save, and click the right mouse button, then a short menu appears and select Save Image As..

Q.Will Palnet ever disconnect me on purpose?
A.No, Palnet users can get disconnected for Accounting reasons. Each user is sent an email 15 days before his payment is due, the message is entitled "Your Payment is Due". This message is a reminder that the account will expire at the end of the month. If no contact by the user is made the account will be disabled one week after the date of expiration of his account.

Q.How can I get to the websites I read about?
A.First, open the Web browser (ex. Internet Explorer, Netscape), then click on File and then on Open Page. A small window will appear where you can enter the URL of the page you wish to see. Finally, click on Open Page.

Q.What does downloading mean?
A.Downloading means retrieving files from a remote site on the Internet and placing it on your computer.

Q. Can I give my password to someone else so that they can use my account to connect to Palnet?
  A.No, because this is not secure for you since they will have access to all your files (for example, email). Also, two people with the same username cannot connect at one time.

Q. What other services will Palnet offer me?
 A. Palnet Services for customers includes Internet web access, an email account, and free web space for users to put their personal homepages. For corporate customers, please see the detailed Palnet Services.
 

Q.Can I signup to Palnet online?
  A.Yes, by filling out the form at: Contact Palnet.
 

Q.What is a URL?
  A.URL stands for "Uniform Resource Locator". The URL is the address of a web page.
 

Q.What is the Internet?
  A.The Internet is a network of computers all over the world which connect to each other using a network protocol called TCP/IP. When you are connected to Palnet your machine is part of this Internet. You can send electronic mail or you can just browse the million of pages that are in it.
 

Q.What is a Search Engine?
 A. A search engine is a homepage on the Internet which allows you to search for any subject you desire simply by entering the word into the appropriate place and pressing search. The search engine will give you a number of possible sites which you can choose from. Examples are Yahoo, Altavista.
 

Q.What is FTP?
 A. FTP (File Transfer Protocol) is a protocol which allows you to transfer files from one system to another, for example, from your computer to your website.
Connection:

Q. Why can't I connect to Palnet?
 A. If you have a problem connecting to Palnet, please check that the modem is working properly and connected to the phone inlet. Also, please check the Network and Dial-up configurations.

Q. Why is my Internet connection slow?
  Probably because the proxies are not configured.

Q. What number should I call to connect to Palnet?
  A.Check out the Palnet POPs
 

Q.How do I make sure I'm disconnected from the phone line after I am finished using the Internet?
A.  A simple way would be to pick up the phone, or you can click on the Start button and click on Run and enter the command "winipcfg". If the IP address is 0.0.0.0 then there is no connection.
 

Q.Why do I sometimes get a busy phone line signal?
A. Because of the traffic on the phone lines, you can use another phone number to connect or wait for a while until the traffic on the lines is less.
 

Q.What is a proxy? How can it improve the speed of my Internet connection?
A.  See the Palnet proxy page.

Q. Can I connect to Palnet even if I don't have Win3.11 or Win95/98?
A.  Yes, you can connect to Palnet even if you use different operating systems, like Windows NT, UNIX, Mac, etc...

Q. Why does my Palnet connection keep getting disconnected?
A.  This is usually because the modem configuration is incorrect, or an initialization string is needed for the modem.
 

Q.Why do I get disconnected as soon as my username and password are verified?
A.  Either the username or password are entered incorrectly. Please be noted that capital and small letters do make a difference when trying to connect.

Q. What is the first thing to do when you want to connect?
A.  The first thing to do is to go to Shortcut to Palnet, put your password and click on the connect button.

Q. Which number should be in the Shortcut to Palnet?
A.  See the Palnet Pops.
Email:

Q. Why can't I download my email?
A.  Make sure that the POP3 and SMTP servers are configured to mail.palnet.com and that the username and password are entered correctly.
 

Q.Can I get my email even when I'm not connected to Palnet?
A.  Yes, just make sure that the POP3 server is mail.palnet.com and then enter your Palnet username and password and you can download mail from any computer in the world which is connected to the Internet.

Q. What are attachments?
A.  Attachments are files which can be sent with an email message. When you write an email message simply click on "attachments" and choose the desired file and it will be sent with the email message.

Q. Is there a limit to my mailbox size?
A.  Yes. Each Palnet users gets 5MB of mailbox space. This is more than enough space even if a person is to receive several messgaes with attachments. Just make sure that the mail does not remain on Palnet servers after the mail is downloaded, because this could cause the mail to be disabled if the amount of mail remaining in the Palnet servers is larger than 5MB.

Q. What is spam? Who can I complain to about it?
A.  Spam is the nickname that stuck for excessive multiple posts and/or excessive crossposts to Usenet newsgroups. Spam is not just any post that is an off-topic advertisement or otherwise inappropriate, (although these tend to be the type of messages that are often indeed spam.) You can complain about spam to abuse@palnet.com.
 

Q.What are signatures and how can I add a signature to my mail messages?
A.  Signatures are short text files which automatically attach to the end of any email message sent. They can be added by choosing the signature option in the email program and either entering the required signature text or inserting the path to where the signature file is placed.

Q. What is an email address?
A.  Email stands for Electronic Mail. It's a digital mean of transmitting messages via phone lines to other people's computers. Your Palnet email is <username>@palnet.com Browsers:
 Where can I get Internet Program's (Netscape, Pegasus Mail, Eudora)?
  From the Palnet Download Site
 

Q.Are there any Arabic Web Browsers?
A.  Yes, also in the Palnet Download site.
Website:

Q. What is the url of my homepage?
A.  The URL (address) of your homepage will be http://home.palnet.com/~<your username>
 

Q.How do I upload my homepage?
A.  By using a FTP program (ex. ws_FTP or cuteFTP).
 

Q.Can I advertise my site on Palnet's Homepage?
A.  Yes, by contacting Palnet you can arrange to have your website advertised on the Palnet Homepage.
 

Q.How do I build my own Homepage?
A.  There are simple programs which let you design a homepage easily, and are usually installed on any computer, for example, Netscape Composer, or Microsoft Frontpage.
 

Q.Do I have a space to put my webpage in Palnet?
A.  All our customers have a web space to put their webpages. The URL will be http://home.palnet.com/~<username>
Modems:
 

Q.How do I check if my modem is working properly?
A.  Double click on the modems icon in the Control Panel, then go to diagnostics and click on the port where the modem is. Then, click on more info. If no error messages appear then the modem is working fine.
 

Q.How can I mute the modem while it's dialing?
A.  By double clicking on the modems icon in the Control Panel and then clicking on properties. You can then choose the volume of the modem.